Policies & FAQs

Contact

For general inquires, kindly email us lina@mommikin.com.

Exchange Policy

On regular priced shirts, we do offer exchanges so long as they are made within 30 days of your order. If the item you want to exchange for is ‘out of stock’, kindly email us. We do not accept returns. Please be sure to read our item descriptions for sizing recommendations and/or email us with any questions so we can help!

You can exchange your unworn, unwashed shirt. Here’s how:

-Place a new order for the tee you would like to exchange for (please make a note of your new order number).

-Send back your original tee with a note that includes BOTH your original order number as well as your new order number.

Send to:
Mommikin
6989 Westmoreland Way
Sacramento CA 95831

-When your tee is received back we will process a refund to the same payment method originally used to place the order. Please consider wrapping your shirt in tissue paper or a bag so that it is not damaged upon opening. We will not process a refund on any item received that has been worn, washed, or damaged. We are also unable to process a refund on an item where an alternative order (exchange) has not been placed.

To expedite your exchange please make sure all steps noted above are complete.

We do not offer refunds.

Changes to orders

Because we often ship items faster than we get a chance to sift through emails, we do not allow for changes to orders that have already been placed. Of course we’ll try our best but we cannot make any guarantees. Please double check your order before completing it.

A few notes about shipping

We do not have a working relationship with USPS. With that said, once our orders are taken to the post office, we have little control (aside from tracking the package) over the route or time it takes a package to be delivered. While nearly all items arrive quickly and without issue, occasionally USPS drops the ball and sends your package on a trip of its own. We get as frustrated by this as you do. Please know that if we could hand deliver each and every one of our orders, we would.

We cannot accept responsibility for packages that appear, through tracking, to have been delivered but are presumably stolen from mailboxes or doorsteps.
Please make sure the address you provide us with is correct. We cannot replace merchandise that was shipped to the wrong address if the address provided to us is no longer your address.

DOMESTIC SHIPPING: We ship M-F so you can expect your orders to typically ship within 24 hours (excluding weekends and holidays). Domestic orders typically arrive within 2-3 days once shipped. Please note that if you select ‘priority’ shipping at checkout that this relates to the shipping time and not the processing time. While we do our best to get our orders out as soon as possible, we quote a 3-5 day processing time. During busy times of the year (Holidays, Mother’s Day, etc), our processing times are on the latter end of this timeframe.

INTERNATIONAL SHIPPING: We also ship internationally, to everywhere in the world. Shipping cost, however, is for postage alone. Packages may be subject to customs or duties upon arrival in country. Please note that most international packages will be sent via First Class International Mail which does not include tracking or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, packages should arrive in 3-5 weeks. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs; unfortunately  Mommikin has no control over this.

What if my package is lost or stolen?

We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Packages that are lost by USPS will be replaced after 30 days of non-movement for domestic orders and 8 weeks for international. Please note that refunds are not issued on lost packages. Always contact us directly with any issue.

 

Sizing details

Within each item description, we offer sizing recommendations. While we do accept exchanges, we urge each customer to read the recommendations prior to ordering to alleviate the need of sending an item back for a different tee. Not every tee is the same, so please read recommendations for each tee. On listings that contain measurements, please note that width is measured from pit to pit and length is measured from top of shoulder to bottom.

My item arrived damaged.

Please know that we do our best to pull out any defects we’re able to catch but because it is a human system, we always miss a few. Please email us, lina@mommikin.com if there is any issue with your order.

I’m local, can I pick up my order?

Unfortunately we currently do not have a storefront and are unable to allow for local pickup. Our apologies.

When will you be having a sale?

We do a very limited number of sales throughout the year. If you join our mailing list, you’ll enjoy secret sales and the perks of being the first to know about new releases and all sorts of other good stuff.